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Dear Buyer,
We are NTO factory since 1998.
When get our model, pls do operate step by step as below(1.2.):
1. Install one SIM card into the device
2. Operate according to manual instructions from Page 11 to the end. (Pls refer to below video link for easy understand)
http://
Note: GPRS APN Setting
The system already covers most of the telecommunication operator GPRS APN from all over the world, the device will identify its SIM APN automatically once it starts working. If the SIM card you use can not be identified, please send command to setup GPRS APN before using the device.(For how to setup GPRS APN, PLS REFER TO FAQ 9)
If you have any doubt for model, pls feel free to contact us.
Thanks so much for your support to NTO BRAND!
Best regards,
Amy
Your satisfactory is our biggest pursue!
Welcome back!
APP & PLATFORM
Packaging
7. How to save the money for the operation of the system?
Monitoring the vehicle and send instructions through the GPRS as far as possible,less by SMS or calling.
8. Why need to set up APN?
APN is used for make GPRS works for the device.
The tracker will sent data to our server every 30 second by GPRS.
9. How to set up APN?
A. Consult your SIM card provider about the GPRS APN.
B. Install a GSM networking micro SIM card to the tracker, and turn on the tracker by connecting the the battery and external 12V power.
C. Observe the GSM indicator till it’s blinking Green. (mean the SIM card has connect to the GSM new work)
D. Edit an SMS command with your mobile and sent to the tracker to set the SIM card’s GPRS APN.
Eg:
1. SIM operator:TIM
2. APN: tim.br
3. User name:TIM
4. password: tim
Then do operate below:
Send SMS command: 8888#309*tim.br*tim*tim#
If the user name and password is empty, then the command should be:
8888#309*cmnet**#
After you sent the command, the tracker will reply you “Notes: Operator APN set to be:tim.br,tim,tim.”
If you can not received the tracker reply, please make sure the tracker power is on and GSM indicator blinking Green.
Once the GPRS APN set succeed, you will see the tracker on the app map showing Green.
10. How much data of the device per month?
Our tracker will use about 20 to 30MB data per month
11. How to operate on app
Scan QR code on color box
12. How to operate to cut off the fuel on app?
Two conditions to test this function:
a. GPS indicator blink blue.
b. driving speed under 20km/h
when ryou test the fuel cut function, the tracker will received your caommand but not cut off at once, it will detect the driviing speed, once speed under 20km/h, it will cut off and let you konw.
13. How to test votice monitor function step by step?
a. make a call to device
b. when hear the device speak: the system is ready to move on next step c
c. input 8888#205# then enter into voice monitor mode.
14. How does the device get command and reply to user?
By GPRS and SMS command. All functions on app work on Both GPRS condition and SMS condition.
15. How we judge if locate successfully or not?
Check the GPS indicator on the side of control box once power on, if blinks blue, device gps locate well.
16. Does the device can locate indoor?
NO, GPS can locate only at outdoor, pls test outdoor.
17. Why we cant locate when install the gps?
1. Make sure the antena works well and installed far away by metal . Keep away 3 meters away from metal when install the antena.
2. Make sure it test outdoor
3. Make sure setup APN successfully
18. Why some functions not works on app?
1. Make sure contacter setting is success ful, you should click "save" when set contacter, and after that you will get SMS reply for clasify contacter information.
2. If the above is ok but still no workable for some function, then comes to us for solve it.
19.What is the after-sales service?
After-sales service generally depend on local distributor or agent,then the agent or distributor contact with our factory to solve.The product warranty is 18 months.If there is any problem in the warranty period,the distributor or agent can solve in local,the factory will provide the necessary spare part for free,if can not solve in local,send back to the factory for checking,if it is the quality problem and non-human factors for damage,the factory will repair or replace new one and afford both shipping cost.Out of the warranty period, the factory can repair but do not bear any freight.
Return
We do our best to serve our customers the best that we can.The buyer should make sure that the items returned are in their original conditions.If the items are damaged or lost when they are returned.the buyer will be responsible for such damage or loss, and we will not give the buyer a full refund. The buyer should try to file a claim with the logistic company to recover the cost of damage or loss.The buyer will be responsible for the shipping fees to return the items.
Return Policy
If the product you receive is not as described or low quality, the seller promises that you may return it before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe) and receive a full refund. The return shipping fee will be paid by you. Or, you can choose to keep the product and agree the refund amount directly with the seller.N.B.: If the seller provides the "Longer Protection" service on this product, you may ask for refund up to 15 days after order completion.
Seller Service
On-time Delivery: If you do not receive your purchase within 60 days, you can ask for a full refund before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe).Hurry! New NTG03 free shipping 2PCS GPS Tracker Global Locator GSM GPRS Security Tracking Device SMS/SOS Mini New
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